Confirmed bookings. 24/7 digital receptionist.

Secure bookings, answer after-hours WhatsApp with an AI receptionist, protect show-up rates with automated reminders, and keep follow-ups synchronized across your team.

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[CORE CAPABILITIES]

Everything you need. To run your modern clinic front desk.

Seven synchronized modules engineered to automate patient intake, protect calendar capacity, and recover lost clinical revenue without replacing your clinical records stack.

WhatsApp AI Receptionist BM + EN

Hi, klinik buka esok? Nak book slot Dr. Sarah. 11:42 PM

Boleh! Slot 10:30 AM & 2:15 PM Dr. Sarah available esok. Nak kami lock? Dr. Sarah • Room 2

Slot 2:15 PM locked autonomously

[24/7 WHATSAPP FRONT DESK]

AI Receptionist for Clinics

24/7 WhatsApp digital receptionist that replies in BM and English, books available slots, reschedules, and hands sensitive chats to staff.

Explore AI Receptionist

Patient Booking Portal Self-Serve

Service: Consultation + Scaling

Doctor: Dr. Azman • Room 1

10:00 AM 11:30 AM 03:00 PM

Real-time slot reserved

[SELF-SERVE WEB INTAKE]

Online Booking Link

Service → doctor → slot → details. Clean, mobile-first web booking flow that allows patients to secure appointments without telephone tag.

Explore Online Booking

WhatsApp Reminder Queue T-24h & T-2h

T-24h Confirmation Dispatched Ahmad Zulkifli • Confirmed

T-2h Logistical Nudge Sent Waze / Google Maps Pin attached

1-Click Reschedule Guard Zero guilt drop-off • Slot saved

[NO-SHOW DEFENSE]

Automated WhatsApp Reminders

Drastically reduce your no-show rate. LamaniHub sends T-24h and T-2h reminders with 1-click reschedule links so empty slots are saved.

Explore WhatsApp Reminders

Practitioner Master Schedule Live Roster

09:00 AM

Farhan Malik Dr. Azman • Room 1

Confirmed

10:45 AM
 Nurul Huda Dr. Sarah • Room 2 
via WhatsApp

01:00 PM

Staff Lunch Break All Rooms Blocked

Locked

[SCHEDULE COORDINATION]

Clinic Calendar Scheduling

Unified internal calendar and list views equipped with doctor filtering and real-time status updates so your staff always knows who is coming in.

Explore Calendar Scheduling

Patient Profile & History CRM Active

Siti Aminah +60 12-345 6789

Last visit: 12 days ago WhatsApp Follow-Up

[PATIENT INTELLIGENCE]

Patient Directory & CRM

Rich patient profiles containing appointment history, custom search filters, attendance tracking, and quick follow-up action buttons to boost retention.

Explore Patient CRM

Operational Funnel Live KPIs

Monthly Bookings 342 confirmed

Inquiries 480

Booked Slots 342 (71%)

Attended 325 (95%)

[PERFORMANCE VISIBILITY]

Insights & Booking Funnel

Clear, actionable KPIs and a booking funnel visualization designed to help you quickly diagnose drop-offs, doctor utilization, and no-show trends.

Explore Analytics & Funnel

Reputation Router Smart Filter

“Dr. Sarah is very gentle and prompt!”

Routed to Google Maps

“Wait time was 20 mins past slot.”

Staff Alert (Intercepted)

[REPUTATION & REVIEWS]

Google Review Management

Filter negative feedback privately while routing happy 5-star patients directly to your Google Business Profile with AI-generated review responses.

Explore Google Reviews

Clinic Playbook Engine 48-Hr Launch

1. Map Consultation Services Duration buffers & room limits set

2. Connect WhatsApp Cloud API Verified Malaysian sender ID active

3. Turn On Automated Reminders T-24h & T-2h protection running

[OPERATIONAL PLAYBOOKS]

Actionable Clinic Playbooks

Follow battle-tested clinic workflows for reducing no-shows and launching multi-doctor schedules in under 48 hours without operational chaos.

Explore Clinic Use Cases

[END-TO-END FLOW]

From patient inquiry to confirmed visit. How all seven features work in sync.

Every feature connects directly to your central clinic schedule truth, ensuring zero double-booking and effortless human handoff.

[01] Synchronized

Patient Discovery & Booking

Patients select services and practitioner slots via self-serve online booking link or 24/7 WhatsApp chat.

Explore Booking Link

[02] Synchronized

WhatsApp AI Qualification

AI receptionist answers routine questions, validates operating hours, and captures deposit requirements.

Explore AI Receptionist

[03] Synchronized

Calendar Lock & Mutex Sync

Direct appointment injection into the practitioner calendar prevents double-booking across all staff devices.

Explore Calendar

[04] Synchronized

Automated Reminders & Retention

T-24h and T-2h reminders with 1-click reschedule links protect chair occupancy and trigger review collection.

Explore Reminders

WhatsApp Channel: Official Meta Cloud API

Calendar Mutex: Zero Double-Booking Guard Active

Data Privacy: PDPA Compliant Malaysian Cloud

[REAL-WORLD IMPLEMENTATION]

Built for your clinic type. Fast implementation without guessing.

Choose the execution playbook tailored specifically to your practice model.

[PLAYBOOK: NEW CLINIC]

New Clinic Launch (< 1 Year)

Setting up a new private GP, dental, or aesthetic practice? Launch with modern online booking and WhatsApp automation right from day one without hiring extra receptionists.

✓ Instant 24/7 web booking link for your Instagram bio and Google Maps profile
✓ Automated WhatsApp auto-reply that captures patient inquiries even before grand opening
✓ Central patient directory (CRM) that builds your patient base from visit one

View New Clinic Playbook

[PLAYBOOK: CAPACITY RECOVERY]

Reduce No-Shows Workflow

High no-show rates burn doctor hours and ruin revenue forecasting. This automated workflow safeguards calendar occupancy with proactive two-touch reminders and low-friction rescheduling.

✓ T-24h interactive confirmation request sent automatically via WhatsApp
✓ 1-click reschedule link attached to replace guilt with an alternative open slot
✓ T-2h logistical nudge with location pin to ensure smooth punctuality

View No-Shows Playbook

[KNOWLEDGE BASE]

Frequently asked questions.

Everything you need to know about LamaniHub's architecture, WhatsApp integrations, and clinic workflows.

What are the core features of the LamaniHub clinic appointment system?

LamaniHub's core features include a WhatsApp AI receptionist, Interactive Clinic Calendar for streamlined scheduling, automated WhatsApp Reminders to reduce no-shows, customized Online Patient Booking forms, and a structured Patient Directory (CRM) that tracks booking histories and attendance.

Does LamaniHub include an AI receptionist for clinics?

Yes. The digital receptionist answers routine WhatsApp messages 24/7 in Bahasa Malaysia and English, helps book or reschedule available slots, and hands sensitive chats to staff. It is front desk automation, not medical advice.

How do the automated WhatsApp reminders work in LamaniHub?

The system automatically sends structured, interactive WhatsApp messages to patients. This typically includes a T-24h confirmation request and a T-2h logistical nudge, directly combating forgetfulness and lowering no-show rates efficiently.

Can patients book appointments online using LamaniHub?

Yes, clinics can deploy a 24/7 online booking portal. This allows patients to select dates, view available practitioner timeslots, and secure their appointments without needing to make a phone call or wait for front desk replies.

Does LamaniHub include a clinical CRM to track patient history?

Absolutely. The Patient Directory feature acts as a foundational CRM, recording total revenue, show-up rates, and appointment frequency for each individual patient, enabling staff to identify trends and enforce booking policies.

Are walk-in patients managed through the system's interactive calendar?

Yes. The Interactive Clinic Calendar unifies both online bookings and manual walk-in entries. Front desk staff can quickly add walk-ins to the system, ensuring the schedule accurately reflects real-time clinic capacity.

Clinic appointment automation runs on LamaniHub.

Join leading clinics that use LamaniHub to secure patient bookings 24/7, eliminate after-hours enquiry leaks, and reduce no-shows.

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