User Data Deletion Instructions
Meta WhatsApp Business Platform & Malaysia PDPA Compliance | Effective Date: August 25, 2026
At LamaniHub (by Lamanify), we respect your right to privacy and give patients, clinic clients, and WhatsApp users complete control over their personal data.
Meta & WhatsApp Business Platform Data Deletion Commitment
If you messaged a clinic on WhatsApp, your message data processed through the WhatsApp Business Platform (Cloud API) will be permanently deleted from our systems on request.
1. How to Submit a Data Deletion Request
To request the permanent deletion of your data from LamaniHub, please send an email through our designated deletion channel:
Designated Email Address
Required Subject Line
Data Deletion Request
Information to Include in Your Email
- Your full name
- The phone number (with country code) you used to message the clinic on WhatsApp or book an appointment (e.g. +60 1X-XXXXXXX)
- The name or branch of the clinic you interacted with
- Optional: Specific data you wish to delete (or state "All data")
2. What Data Gets Deleted
Upon verifying your request, we permanently erase the following from our active databases and servers:
- WhatsApp Message Logs & Transcripts: All past conversational logs between your phone number and the clinic's WhatsApp bot or staff.
- Patient Contact Profile: Your name, phone number, and communication preferences associated with the clinic.
- Appointment History & Booking Metadata: Records of scheduled, past, or cancelled appointments stored in our SaaS database.
- Temporary AI Context & Traces: Any transient chat context or token traces cached in observability tools.
3. Concrete Timeframe & Confirmation
Processing Window: Your deletion request will be acknowledged within 48 hours and fully completed within 30 calendar days.
Confirmation Receipt: Once the deletion process is finalized across all production databases, our privacy team will reply with a confirmation notice containing a unique deletion tracking reference.
4. Retained Data & Legal Exceptions
Certain minimal data records may be retained only where strictly necessary under Malaysian statutory laws:
- Tax & Accounting Records: Paid invoices or billing receipts for subscribed clinics are retained for up to 7 years in accordance with Malaysian Inland Revenue Board (LHDN) statutory requirements.
- Clinic's Direct Medical Records: If the clinic maintains a separate independent Electronic Medical Record (EMR) or physical patient chart outside of LamaniHub, you may need to submit a separate request directly to the clinic as the independent healthcare provider.
- Audit Logs: An anonymized, cryptographic record verifying that the deletion request was processed (containing no personal data).
5. Automated Meta App Deletion Callbacks
For users who interact with LamaniHub via integrated Meta Facebook / WhatsApp apps, LamaniHub supports Meta’s automated data deletion callback mechanism using signed HMAC requests. When an automated deletion request is triggered via your Meta user settings, our system automatically initiates data purging and returns a tracking URL and confirmation code.
6. Need Help or Escalation?
If you have questions regarding this deletion policy or require status updates on an existing deletion request:
Lamanify (LamaniHub) Data Protection Office
Email: admin@lamanify.com
SSM Number: 201803157488 (SA0472478-H)
Address: Level 23-1, Premier Suite, One Mont Kiara, No. 1, Jalan Kiara, Mont Kiara, 50480 Kuala Lumpur, Malaysia