Terms of Service

1. Agreement & Parties

These Terms of Service ("Terms") constitute a legally binding agreement between Lamanify (SSM Registration: 201803157488 / SA0472478-H), operating the software platform LamaniHub ("LamaniHub", "we", "us", or "our"), and the clinic, healthcare practice, business, or registered individual ("Clinic", "Customer", or "you") subscribing to or using the LamaniHub platform and services.

By signing up, creating an account, connecting a WhatsApp Business Account (WABA), or using LamaniHub, you agree to be bound by these Terms and our Privacy Policy.

2. Description of Service

LamaniHub provides a Software-as-a-Service (SaaS) platform tailored for healthcare practices in Malaysia, providing:

• Branded online booking pages and appointment scheduling calendar
• WhatsApp appointment reminders, confirmation workflows, and reschedule links
• 24/7 AI-powered conversational receptionist on WhatsApp for clinic inquiries and slot booking
• Staff dashboard for patient queue management, calendar operations, and live chat human takeover

5. Clinic Responsibilities & PDPA Compliance

The Clinic represents and warrants that:

• It is an authorized and licensed medical, dental, allied health, or aesthetic provider in Malaysia.
• It acts as the Data Controller under the Personal Data Protection Act 2010 (PDPA) and has established lawful grounds and privacy notices for collecting and processing patient personal data.
• It will safeguard its account credentials, API tokens, and dashboard access permissions, preventing unauthorized access by third parties.
• All clinic information, pricing, doctor rosters, operating hours, and booking constraints configured on the platform are accurate and up to date.

6. Subscription, Fees & Cancellation

• Subscription Fees: LamaniHub is billed on a recurring subscription basis (e.g., standard pricing at RM269/month or published annual tiers). Fees are billed in advance in Malaysian Ringgit (MYR).
• Payment Processing: Billing is processed securely via Stripe. By providing payment details, you authorize recurring charges on your billing anniversary date.
• Meta Message Fees: In accordance with Meta’s pricing model, clinic-initiated marketing or utility conversation charges (if exceeding bundled platform allotments) are passed through at Meta’s published rates.
• Cancellation: You may cancel your subscription at any time via your dashboard settings or by contacting admin@lamanify.com. Cancellations take effect at the conclusion of the active prepaid billing cycle. No prorated refunds are issued for partial billing periods.

7. Data Ownership & Processing Relationship

The Clinic retains exclusive ownership of all patient records, appointment databases, and conversational data. Lamanify processes this data strictly as a Data Processor to provide and maintain the platform. Upon account termination, the Clinic may request an export of its appointment and patient database within 30 days.

8. Service Availability, Maintenance & Third-Party APIs

We strive to maintain a 99.9% uptime target. However, the Clinic acknowledges that LamaniHub relies upon third-party APIs and infrastructure (including Meta WhatsApp Business Cloud API, Supabase, Cloudflare, and Google Gemini). We are not liable for service interruptions, delivery delays, or API outages caused directly by Meta platform downtimes, telecommunications failures, or external network disruptions.

9. Limitation of Liability

To the maximum extent permitted by Malaysian law, in no event shall Lamanify, its directors, employees, or affiliates be liable for any indirect, incidental, punitive, or consequential damages, loss of clinical revenue, lost patient bookings, or clinical malpractice arising out of or related to the use of LamaniHub.

Our aggregate liability for any claims under these Terms shall not exceed the total subscription fees paid by the Clinic to LamaniHub during the three (3) months preceding the incident giving rise to the claim.

10. Governing Law & Jurisdiction

These Terms are governed by and construed in accordance with the laws of Malaysia. Any dispute arising out of or in connection with these Terms shall be submitted to the exclusive jurisdiction of the courts of Malaysia.