Built for clinics
Structured around front desk workflow, not generic calendar software.
How It Works
A cleaner booking flow from first enquiry to confirmed visit.
See how LamaniHub structures booking, confirmation, WhatsApp reminders, and rescheduling into one patient journey that feels simple for patients and operationally clear for your front desk.
WhatsApp-first workflow
Built for reminders, confirmations, reschedules, and replies in the channel patients already use.
PDPA-conscious design
Keeps patient handling more deliberate, trackable, and clear for day-to-day operations.
Patient Journey
One calm workflow
4 steps
01
Patient books
Under 1 minPatients choose a service, doctor, and available slot from a clear mobile-friendly booking page.
02
Confirmation sent
InstantThe booking is confirmed immediately so the patient knows the appointment is secured.
03
WhatsApp reminders
T-24h and T-2h automated
Reminder: Appointment tomorrow at 10:00 AM. Reply
1 to confirm or tap the link
to reschedule.
04
Reschedule if needed
Self-servePatients can keep the clinic informed instead of becoming silent no-shows, and the slot stays easier to recover.
Why teams choose it
The workflow feels professional before the first reminder is even sent.
Booking
Fewer drop-offs
Cleaner slot selection and immediate confirmation reduce hesitation.
Operations
Less manual chasing
Automated reminders and rescheduling reduce front desk back-and-forth.
Patients
More confidence
A clear flow helps patients feel guided instead of uncertain.
Step-by-step walkthrough
See how the patient journey works
Walk through the booking flow below to see how quickly a patient can choose a service, confirm a slot, and receive follow-up reminders.
www.lamanihub.com/book/your-clinic
Post-Booking Flow
Automated WhatsApps
Protect your show-up rate without lifting a finger. LamaniHub sends the exact reminders needed to keep patients accountable.
T-Minus 24h
Hi Nur Aisyah, reminder for your appointment tomorrow 11:00 AM
with Dr. Siti. Reply 1 to confirm,
or tap the link to reschedule.
T-Minus 2h
Reminder: your appointment is today at 11:00 AM. If you need to
reschedule last minute, tap the link below.
Ready to put this flow live?
Implement booking + automatic reminders. That’s the quickest measurable operational upgrade you can give your clinic.
Book a demo. We reply within 24 hours.
Frequently Asked Questions
Is this walkthrough a real representation of the LamaniHub software?
Yes, this interactive mock-up reflects the exact patient booking flow. In the live software, the interface is identical, ensuring a fast, intuitive experience that turns website visitors into confirmed appointments.
Do my patients need to download an app to see this booking flow?
No. The booking wizard is entirely web-based and highly optimized for mobile devices. Patients simply click the link from your Instagram, Google Business Profile, or WhatsApp bio to start booking instantly.
What happens immediately after a patient confirms their booking?
As shown in the post-booking flow section, the system instantly triggers an automated WhatsApp confirmation message. This is followed by automated T-24h and T-2h reminders to prevent no-shows.
Can I customize the services and doctors shown in this wizard?
Absolutely. In your LamaniHub dashboard, you can define exactly which services are offered, specify the doctors or staff available for each service, and block out their specific working hours and breaks.
How do I implement this booking system for my own clinic?
You can start by booking a demo with our team. We will walk you through the setup, answer your questions, and show you exactly how the system would work for your clinic.
How LamaniHub works
This page explains how LamaniHub guides patients from service selection to confirmed booking for Malaysian clinics.
Who it is for
It is for clinics that want to understand the booking flow before evaluating the platform in a live demo.
What it does
The workflow covers service selection, doctor selection, slot availability, confirmation, and the reminder sequence after booking.
What it is not
It is not only a calendar view. It represents the full appointment workflow before the visit.