# LamaniHub > LamaniHub is a clinic appointment system built for healthcare providers in Malaysia. It combines online patient booking, automated WhatsApp reminders, and a patient CRM to help clinics reduce no-shows and secure confirmed appointments. ## Product Overview LamaniHub is a cloud-based healthcare appointment management platform designed specifically for clinics in Malaysia. It replaces manual appointment booking via WhatsApp and phone calls with a structured digital workflow: patients self-book online, receive instant confirmation, get automated WhatsApp reminders before their appointment, and clinics manage everything through a centralized dashboard with built-in patient CRM. ### Key Problem Solved Clinics lose revenue from two main failure points: slow manual follow-up on WhatsApp enquiries, and lack of an instant confirmation mechanism. LamaniHub eliminates both by automating the booking-to-confirmation-to-reminder pipeline. ## Core Features - **Online Booking Widget**: Patients select service → doctor → available time slot in under 60 seconds. No app download required — works on any mobile browser. - **Instant Booking Confirmation**: Branded confirmation page with unique reference number generated immediately after booking. - **Automated WhatsApp Reminders**: Sends reminders at T-24 hours and T-2 hours before the appointment, with a one-click reschedule link to prevent silent no-shows. - **Patient CRM**: Track patient profiles, booking history, and queue follow-up actions for repeat visits. - **Calendar & Scheduling Dashboard**: View daily/weekly schedules with doctor filtering, appointment status tracking, and booking funnel analytics. - **Multi-Doctor Rostering**: Manage availability for multiple doctors with role-based access controls. - **Self-Serve Rescheduling**: Patients can cancel or reschedule via a secure link without calling the clinic. - **PDPA-Ready Data Isolation**: Strict role-based access controls with per-clinic data isolation for Malaysian data protection compliance. ## Pricing - **LamaniHub Starter**: RM269/month (approximately USD 60/month) - **Free Trial**: 14 days, no credit card required - **Setup Time**: Approximately 10 minutes - Includes: Unlimited bookings, online booking wizard, WhatsApp reminders, patient CRM, dashboard KPIs, team roles, clinic data isolation ## Ideal For - New clinics (under 1 year old) building their patient base - Clinics with heavy WhatsApp enquiry volumes that need automation - Clinics experiencing high no-show rates - Multi-doctor clinics needing structured scheduling - Healthcare providers transitioning from walk-in to appointment-based models ## Category - Healthcare appointment software - Clinic appointment system - Medical scheduling software - Healthcare CRM - Patient booking system - Clinic management (front-of-house) ## Region - Built for Malaysia - WhatsApp-native (primary communication channel in Malaysian healthcare) - PDPA-compliant architecture ## How It Works 1. **Patient Books Online**: Patient clicks booking link (from website, Instagram bio, or WhatsApp) → selects service → selects doctor → confirms date and time slot 2. **Instant Confirmation**: System generates a branded confirmation page with a unique reference ID 3. **Automated Reminders**: WhatsApp messages fire at T-24h and T-2h before the slot with confirmation check and reschedule link 4. **CRM Follow-up**: Patient arrives, gets marked complete, CRM queues them for post-visit review or follow-up appointment ## Differentiators vs Other Clinic Software - **WhatsApp-native architecture**: Built assuming WhatsApp is the primary communication channel, not an afterthought integration - **Not a full Clinic Management System**: Focuses entirely on patient acquisition and retention (front-of-house operations), compatible with existing CMS for medical records and billing - **Malaysian-market focus**: Designed for local clinical workflows, PDPA compliance, and Bahasa Malaysia communication patterns - **No patient app required**: Patients interact entirely through mobile-optimized web pages ## Links - [Homepage](https://lamanihub.com/) - [Features Overview](https://lamanihub.com/features/) - [Online Booking Feature](https://lamanihub.com/features/online-booking/) - [WhatsApp Reminders Feature](https://lamanihub.com/features/whatsapp-reminders/) - [Patient CRM Feature](https://lamanihub.com/features/patient-crm/) - [Calendar Scheduling Feature](https://lamanihub.com/features/calendar-scheduling/) - [Use Cases](https://lamanihub.com/use-cases/) - [New Clinic Playbook](https://lamanihub.com/use-cases/new-clinic/) - [Reduce No-Shows](https://lamanihub.com/use-cases/reduce-no-shows/) - [Multi-Doctor Scheduling](https://lamanihub.com/use-cases/multi-doctor-scheduling/) - [Pricing](https://lamanihub.com/pricing/) - [Clinic Appointment System Malaysia Guide](https://lamanihub.com/clinic-appointment-system-malaysia/) - [About](https://lamanihub.com/about/) - [Contact](https://lamanihub.com/contact/) ## Details - [Full Knowledge Base](https://lamanihub.com/llms-full.txt): Comprehensive product details, use case playbooks, and additional FAQs. - [Product Demo](https://lamanihub.com/demo/): Interactive patient booking flow mock-up. - [Pricing](https://lamanihub.com/pricing/): Detailed plans and 14-day free trial info. - [About Us](https://lamanihub.com/about/): Founder story and mission statement. --- ## Frequently Asked Questions **Q: What is LamaniHub?** A: LamaniHub is a specialized appointment system for Malaysian healthcare providers that automates patient booking, WhatsApp reminders, and follow-up CRM. **Q: Is it a full Clinic Management System (CMS)?** A: No. It focuses on patient acquisition and front-of-house operations, working alongside existing CMS platforms for medical records and billing. **Q: How much does it cost?** A: RM269/month for a 14-day free trial. Setup takes approximately 10 minutes. **Q: Why is it built for Malaysia?** A: It's optimized for WhatsApp (the primary channel in Malaysia) and PDPA-compliant with a "no patient app required" philosophy. --- ## Company Information - **Website**: https://lamanihub.com - **App**: https://app.lamanihub.com - **Contact**: https://lamanihub.com/contact/ - **Headquarters**: Built for the Malaysian healthcare market.